Dream Team Legal Apparel – Returns & Exchanges Policy
- Overview
At Dream Team Legal Apparel, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a hassle-free returns and exchanges policy to ensure your satisfaction.
- Eligibility
2.1. To be eligible for a return or exchange, the following conditions must be met:
- The request must be made within 3 days after the delivery date. Those 3 days must not fall within the call to the bar ceremonies.
- The item(s) must be in their original, unworn, and unwashed condition.
- The item(s) must have all original tags and packaging intact.
- Initiating a Return or Exchange
3.1. To initiate a return or exchange, please contact our customer support team by using the contact information provided on our website.
3.2. You will need to provide the following information:
- Your order number
- A description of the item(s) you wish to return or exchange
- The reason for the return or exchange
- Return Shipping
4.1. Customers are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., incorrect item shipped, damaged item).
4.2. We recommend using a trackable shipping method to ensure the safe return of the item(s).
4.3. Dream Team Legal Apparel is not responsible for items lost or damaged during return shipping.
- Refunds
5.1. Once we receive and inspect the returned item(s) and confirm that they meet our eligibility criteria, we will process your refund.
5.2. Refunds will be issued to the original payment method used for the purchase.
5.3. Please allow up to [7 business days] for the refund to appear in your account, depending on your payment provider.
- Exchanges
6.1. If you wish to exchange an item for a different size or style, please indicate your preferences when contacting our customer support team.
6.2. Exchanges are subject to product availability. If the desired item is unavailable, we will process a refund for the returned item(s).
- Damaged or Incorrect Items
7.1. If you receive a damaged or incorrect item, please contact our customer support team immediately.
7.2. We will provide instructions for returning the damaged or incorrect item(s), and we will cover the return shipping costs.
7.3. Upon receiving the returned item(s), we will either send a replacement or issue a refund, as per your preference.
- Non-Returnable Items
8.1. The following items are non-returnable and non-refundable:
- Customized or personalized items
- Items that have been worn, washed, or altered
- Items not in their original condition or without original tags
- Changes to the Returns & Exchanges Policy
9.1. Dream Team Legal Apparel reserves the right to modify or revise this Returns & Exchanges Policy at any time. Any changes will be effective immediately upon posting on our website.
- Contact Information
10.1. For any questions or concerns regarding our Returns & Exchanges Policy or the status of your return or exchange, please contact us using the information provided on our Contact Us page.
By requesting a return or exchange, you acknowledge that you have read, understood, and agreed to this Returns & Exchanges Policy.